Job Description

Overview

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life?defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic information and patient signature post?venipuncture, ensuring tubes are labeled correctly in the patients presence.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Travel and flexible hours required to work multiple locations and cover Patient Service Center/In?Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high?volume setting.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
• Training locations may vary based on trainer availability.

Job Requirements

• Ability to provide quality, error?free work in a fast?paced environment.
• Ability to work independently with minimal on?site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on?call and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In?Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high?volume setting.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

Required Education

• High school diploma or equivalent (REQUIRED).
• Medical training: medical assistant or paramedic training (preferred).
• Phlebotomy certification (preferred). Required in California, Nevada, and Washington.

Work Experience

• 13 years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years in a Patient Service Center environment (preferred).
• Customer service in a retail or service environment highly preferred.
• Keyboard/data entry experience.

EEO

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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